Frequently Asked Questions
Everything you need to know about your UGG experience.
How do I know my UGG products are authentic?
Every authentic UGG product comes with a security label and sticker featuring a QR code. You can scan this code to verify the product's authenticity on our official website.
What is your return policy for online orders?
We offer a 30-day return policy for items purchased on our website. Products must be in new, unworn condition and returned in their original packaging to qualify for a full refund.
How should I clean and care for my sheepskin boots?
We recommend using the UGG Sheepskin Care Kit. Avoid direct heat or sunlight during drying, and never put your sheepskin boots in a washing machine, as this can cause permanent damage.
Does UGG offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your specific address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Klarna for eligible customers.
Are UGG boots waterproof?
While many of our styles are pre-treated to resist moisture and stains, not all UGG boots are fully waterproof. Please check the 'Product Features' section on the item page for specific weather-resistance ratings.